MRAssociates — Glossary

A support log is similar to a contact sheet, but is likely to contain more detailed records about an individual service user and will normally be held in a personal file rather than a general house diary. The information recorded in a support log might include:

• The assessment of the service user’s support needs when he or she first moves into supported accommodation
• Matters discussed during planned regular meetings between the service user and his/her keyworker
• Any follow-up work carried out by the keyworker outside of one-to-one meetings: for example contacting relatives or other agencies
• Any unplanned responsive interventions